Turn-Times
DTF (DIRECT TO FILM) TRANSFERS -
- Orders are PRINTED same day if ordered by the 10am cutoff. Delivery is TBD. See belowOrders placed after 10am, are scheduled for the following days production.If you have missed the cut-off time for today (10am), Your order is scheduled for the next business day.
Orders Shipped
- Orders that are done printing by 2pm will ship same day in most cases - Orders printed after 2pm will ship the following day We always do our best to ship jobs same day, Not all jobs may ship same day
Orders delivered by Patterson - Orders that come in before 10am will be delivered the next business day, Not the same day
Orders for Local Pick upOrders that come in by the 10am will be printed by end of day in most cases.
- Hesperia - Pick up can be the same day in most cases
- Moreno Valley - Will call should be available 1 business day after the order is placed (by 10am) and ready for pick up after 3pm (shop closes at 5pm) - Shop hours are 9am to 5pm.Example- Ordered Monday before 10 am, This would be ready in Moreno Valley, after 3pm on TuedayYou will get an email notice when the order is ready at this location
- Upland - Will call is available 2 business days after the order is placed (by 10 am), and ready for pick up at 9 am.Shop hours are 9 am to 5 pm. Hours do vary here.Example- Ordered Monday before 10 am, This would be ready in Upland, after 9 am on WednesdayYou will get an email notice when the order is ready at this location
Based on these will-call details, it may be a good idea to choose to ship if you need the job sooner. UPS ground to So Cal is 1 day transit and is only $13.50 (as of 2-15-24)
If you request we leave the prints outside for after-hours pick-up, we can not be held liable for theft or damage.
(Please keep in mind that we have no control over the shipments once they leave our facility. If UPS or FEDEX delays the job for any reason we can not be held liable or responsible for deadlines that you may have, or may miss related to shipping delays, acts of god etc. Please allow ample time for your orders to be shipped and delivered.)
First Day of Production - (Screen Printing, DTF Pressing & Embroidery)
Our Turnaround begins the day we receive the garments, if it has been received by 12 noon Pacific Time. After 12:00 noon, the first production day is the following day.
USE UPS WHEN SENDING US GARMENTS
When ordering garments we prefer you choose UPS SHIPPING, since we usually receive UPS deliveries at 10:00AM daily. Fedex, GSO and other deliveries tend to arrive later in the day, causing your job to be delayed.
WHAT WE CAN DO IN 3-5 BUSINESS DAYS…
It is our goal to produce jobs within 3-5 business days from when garments are received.
This is what we can offer for a 3-5 business day turnaround…
– A maximum of a 2 location print screen printed on up to 500 screen-printed pieces.
– 200 embroidered pieces, 1 location, with a stitch count of 8000 stitches or less.
– DTG Printing – A 2 location print of 200 garments or less, or 500 shirts or less with a 1 location print.
Any addition to the above limits, such as a 3rd location print, high quantities, add-ons, such as specialty inks, folding, bagging, tagging, and other required services may extend the production time.
What can be done to help your job go quickly?
– Email us when your garments arrive to us, so we know they are all here.
– Make sure your box arrives to us with your Supreme Job # on the box.
Using your Supreme JOB# as your PO when ordering garments allows the shirt company to add this number to the label of the boxes we receive.
– Provide a detailed mock up. Include a size list breakdown, ink colors required, ink and changes required, if applicable. List the size of the art that it needs to print so we can confirm that we have the accurate size image. List any add-on’s required, such as folding and bagging to your mock up as a reminder of this required work. Include any special notes that apply to your job, and give a brief description of the job as it should be produced, since your mock up is our main source of reference to your order. For example, “Black ink on the front of white long sleeve shirts”.
Special Terms & Conditions - INCORRECT GARMENTS SUPPLIED
In the event that garments are supplied to us incorrectly from the supplier and the garments are counted, checked in, and decorated due to an error by the vendor or the garment purchaser, Supreme Screen can not be held liable for the garment cost or replacement cost of the garments. Most of the time vendors will not assist with any financial reimbursement if the garments are already printed even if they provided the garments incorrectly. However, we also can not reimburse any funds if the garments are provided incorrectly. We will do everything in our power to help assist in the matter but we can not be held financially responsible for such a mishap.
We make an effort to check in the garments accurately as a courtesy to all clients and for the garment vendors. We do this at no cost. We compare what was provided to us, to the mock up sheets that show sizes, the style, and color. But this does not mean we may not catch the problem 100% of the time. Keep in mind this is simply a courtesy. We can not be held liable for garments that are incorrectly provided to us.
